How It Works

We help guide you through the options

You’ll complete a more detailed 90-minute intake assessment with one of our service navigators to better understand your needs and discuss options for mental health services and supports in your community. The assessment is completed by phone or video with the parent/legal guardian(s) and children and youth under 16. Youth aged 16 and over can complete the assessment on their own if they prefer. During the assessment, the service navigator will gather additional information about the reason for referral, school, family and social relationships, past services, how the child or youth is managing at home, school and in the community, their strengths, and what the youth and family hope to achieve through accessing services.

Service matching and connection

Once a mental health service match is identified and reviewed with you the service navigator will send your completed referral to the appropriate service partner. The mental health agency will call you back within 5 business days to confirm that they have your details.

Complete service intake

The organization will contact you to complete any additional needed information. Please note that each partner agency will have unique programs and waitlists and may have other programs they suggest for you.